25 Jul The evening rearrangement
The evening rearrangement, or the waitress’s review in the guest room in the evening hours, usually takes place at dinner time when the guest is at the restaurant.
What does it mean? It is not a double cleaning. The cleaning is done very accurately (we have described several techniques in the previous articles) in the morning by the maids on the floors.
What happens in the evening rearrangement? What is the maid doing?
The maid moves around the rooms, preparing the beds for the evening leaving a cuddle that is a note or a chocolate. In short, something that leaves the sign of the passage.
Why did we strongly want this service despite not being obligatory not only in 3-star hotels but not even in 4-star hotels?
Because it is not so much to make a cuff in the bed and fix the pajamas of the client, as to want to leave to my customers the sign that someone has passed from their room and took care of their sleep, their well-being.
This leaving you a cuddle: a chocolate, a note from a person who took care of arranging your pajamas to wish you a good night with a caress.
This service, having a maid dedicated only to the rearrangement at night, we wanted it to be very strong thanks to our motto “More Staff, More Service”.
Not only that, for me it is very linked to the concept of hospitality. Because? Because welcoming a customer also means understanding the habits of that customer and the country from which he comes.
For example, we know that the Italians greatly appreciate the lapel of the bed with the pajamas lying on top.
But for customers of Russian nationality, for example, it is not the same thing. In fact, as a sign of respect, they appreciate another gesture: the slippers and the bathrobe arranged above the bed without making the cuff as they have an idea of their very closed privacy.
Unlike a customer of German nationality, the bed with single sheets is well appreciated.
And one of my greatest satisfactions is when the customer arrives in the room and finds the bed, or the most intimate environment, prepared exactly the way he wants.
The chocolate instead puts everyone in agreement because the sweetness has no boundaries!
Would you also like to receive a personalized quote for your needs?
CLICK HERE to request a phone call.
See you soon!
“More Staff, More Service”